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KA customer service is great! - Forno Bravo Forum: The Wood-Fired Oven Community

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  • KA customer service is great!

    I mixed up some dough this AM and noticed some metallic (maybe graphite) residue had dropped on top of it from the mixer. I called customer service and told them of the problem. I though I bought it last November but they said the serial number shows that the warranty had expired. Anyway, without question, they are sending me a brand new unit. You don't see that kind of service very much these days - awesome.

    Les...
    Check out my pictures here:
    http://www.fornobravo.com/forum/f8/les-build-4207.html

    If at first you don't succeed... Skydiving isn't for you.

  • #2
    Re: KA customer service is great!

    I guess they have gotten such a bad rep for their problematic gearboxes that they are making an extra effort.
    My geodesic oven project: part 1, part 2

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    • #3
      Re: KA customer service is great!

      I think you are correct David - when they used plastic gears it was a PR disaster. I don't know how much they saved per unit but they lost a hell of a lot more in sells because of it.

      Les...
      Check out my pictures here:
      http://www.fornobravo.com/forum/f8/les-build-4207.html

      If at first you don't succeed... Skydiving isn't for you.

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      • #4
        Re: KA customer service is great!

        I'm glad they're replacing it. Mine is a reconditioned one (I've had it for nearly 7 years) and right after I bought it, it made a horrible sound. I called the number indicated on my paperwork- and after having a really silly argument with some woman about whether it was a "grinding" sound vs. just a bad sound (I ended up having to put the phone up to the unit so she could hear it!), they sent me a new one.

        It was never a question of them sending a new one or not, apparently she just had to put down the "correct" noise. The replacement has functioned well under a fair load ever since!
        Elizabeth

        http://www.fornobravo.com/forum/f8/e...html#post41545

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