Re: Cement Board, Hardiebacker, Durock... Which one?
Dutch, your statement best somes it up......There is something wrong when a customer takes on that attitude. We think it is amazing that retailers can be so blind to their mistakes and think "hey, they changed things overnight, giving us a painful shopping experience, they will fix it when we stop buying or buy less" . The truth is, these moves are calculated and a certain decline in POS $$$ is acceptable if they have 1) implemented serious cost cutting, or 2) found another source of revenue without much investment. In this case both retailers have done both, thats why it has taken several yrs for them to react or change what we have been bitching about. Its All about the God Almighty Dollar...customer service BE DAMNED.
Dutch, your statement best somes it up......There is something wrong when a customer takes on that attitude. We think it is amazing that retailers can be so blind to their mistakes and think "hey, they changed things overnight, giving us a painful shopping experience, they will fix it when we stop buying or buy less" . The truth is, these moves are calculated and a certain decline in POS $$$ is acceptable if they have 1) implemented serious cost cutting, or 2) found another source of revenue without much investment. In this case both retailers have done both, thats why it has taken several yrs for them to react or change what we have been bitching about. Its All about the God Almighty Dollar...customer service BE DAMNED.
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